Shipping policy

We ship by UPS and our standard shipping options are UPS Ground, 2nd Day Air, and UPS Overnight. Our $15 Flat Rate Shipping offer is valid to the lower 48 states. We will work with residents of Hawaii, Alaska, and territories to use USPS Flat Rate Boxes if desired. If the shipping charges are greatly out of proportion to the costs, we reserve the right to cancel the order. 

You may also call us for a quote, but it may delay shipping times.

We ship from Fairfax, Virginia, and our coast-to-coast shipments are generally delivered in seven calendar days. Our standard shipping methods are UPS Ground and USPS Ground Advantage, Priority Mail, MediaMail (books only) and Parcel Post.

Customers are responsible for additional postage/courier charges due to improper addresses. A 50% restocking fee may be assessed on returns due to undeliverable addresses.

We advise you always check our shipping confirmations and also register for each carrier’s notification system. Most of our valuable packages ship via UPS and we recommend that you sign up for the UPS My Choice Program. [link]. The USPS Program is called Informed Delivery. Link

In certain areas, UPS drivers will make the determination not to leave a package of a certain value if no one is home to receive it. In that event, the package will be directed to a UPS Access Point. These locations are conveniently near delivery addresses. Your package will be held safely until you can retrieve it. 

Orders returned to us will be held for 30 days before disposal. 

In the event of a strike or work stoppage, we reserve the right to use alternate carriers.

We will ship to Canada if requested. Additional fees for Customs will apply. These fees are charged by Canada Post or other delivery services, upon arrival, and are assessed by the country where the goods are received. These fees are to be paid by the recipient.

In the very rare event of a damaged package, we ask that you take the following steps. You can refuse a package from UPS or USPS and it will be returned to us. Once received, we will work out a solution with you. 

In the event you discover damage after delivery, we ask that you retain all packaging and send us photos of of the damaged products. It may be necessary for us to send a carrier to retrieve your package. 

Photos may be sent as an attachment to an email addressed to CustomerService@olio2go.com. If you prefer to send a picture via cell phone text, please send an email to CustomerService@olio2go.com to request the cell phone number.